How It Works

We start with a free consultation to assess your needs before setting up accounts and establishing guidelines.

✔ Initial consultation 

✔ Account setup and configuration

✔ Response and resolution guidelines

We handle all incoming emails and enquiries with a focus on quality and speed.

✔ Prompt, professional responses

✔ inbox monitoring and management

✔ Escalation only when required

We keep you informed and escalate any urgent issues directly to you.

✔ Immediate action to critical matters

✔ Easy to read summaries of email exchanges to quickly update you

✔ Offer a range of resolution options that feel sensible and relevant 

We provide you with regularly updated dashboards and insights so you keep keep on top of trends.

✔ Summary of total inbound and outbound mail

✔ A clear overview of trends so you can understand your customers more

✔ Data hand-updated monthly with direct access for you